Our Shipping Policy at Wustkar is designed to ensure that every order of authentic Kashmiri handicrafts reaches you safely and promptly, no matter where you are in the world. Below you’ll find complete details about our shipping destinations, delivery times, costs, tracking, and more.
We Ship Worldwide
We deliver authentic Kashmiri handicrafts to customers across the globe. Our products are carefully packed and shipped from Srinagar, Kashmir, using trusted international courier services like DHL Express and FedEx International. Each item is wrapped with care to ensure it arrives in perfect condition.
Shipping Policy – Destinations We Serve
Wustkar ships to the following regions:
- United States (USA)
- United Kingdom (UK)
- European Union (EU)
- Canada
- Australia
- Middle East (UAE, Saudi Arabia, Qatar)
- Singapore, China, Japan and Southeast Asia
- Rest of the world (contact us for details)
Shipping Carriers
We partner with reliable international courier services to deliver your orders:
- DHL Express – Fast and reliable express delivery worldwide
- FedEx International – Premium international shipping with real-time tracking
- India Post – Economy shipping option for select regions
Estimated Delivery Times
| Region | Delivery Time (Business Days) |
|---|---|
| USA & Canada | 7-12 days |
| UK & Europe | 8-14 days |
| Australia | 10-16 days |
| Middle East | 5-9 days |
| Singapore & Southeast Asia | 7-12 days |
Shipping Costs
Shipping charges are calculated at checkout based on destination, weight, and courier service selected. We offer competitive international shipping rates to make our Kashmiri handicrafts accessible worldwide. Visit our shop to browse our collection and see exact shipping costs at checkout.
- Free International Shipping on orders above ₹10,000 (approx. $90 USD)
- Express shipping available at an additional cost
Order Processing Time
All orders are carefully prepared and processed within 2-4 business days from the date of order confirmation. For custom or made-to-order items such as handwoven carpets, embroidered textiles, or personalized crafts, processing may take 2-4 weeks as each piece is crafted by skilled artisans in Kashmir. We believe in quality over speed, ensuring every product meets our high standards.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can track your shipment directly on the courier’s website. For DHL or FedEx shipments, simply enter your tracking number on their official tracking page for real-time updates.
Customs & Import Duties
International orders may be subject to customs duties and import taxes in the destination country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost. Customs fees vary by country and are determined by local customs authorities. We recommend checking with your local customs office for specific duty rates applicable to your order.
Damaged or Lost Shipments
If your package arrives damaged or goes missing, please contact us within 7 days of the expected delivery date. We take great care in packaging all our products, but in the rare event of damage or loss, we will work with the courier to resolve the issue or send a replacement at no additional cost to you.
Returns & Refunds
We accept returns on eligible items within 30 days of delivery. Please note that return shipping costs are the responsibility of the buyer unless the item was damaged or incorrect. For more details, please refer to our Return Policy.
Questions About Our Shipping Policy?
For any shipping-related queries, please reach out to us at info@wustkar.com. We’re here to help you every step of the way.
Packaging & Handling
Every order is carefully packaged using premium materials to protect delicate Kashmiri handicrafts during transit. Fragile items like ceramic pottery, glass work, and embroidered pieces receive extra cushioning and protective wrapping. We use eco-friendly packaging materials wherever possible to minimize our environmental impact. Each package is sealed with our branded tape to ensure authenticity and tamper-proof delivery.
Why Choose Wustkar for Your Orders?
At Wustkar, we pride ourselves on providing a seamless shopping experience from browsing our collection to receiving your order. Our comprehensive shipping policy ensures transparency, reliability, and customer satisfaction at every step. Browse our handicraft shop today and experience the finest Kashmiri craftsmanship delivered to your doorstep.